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Frequently Asked Questions

Why should I buy from Shoppewerks?

We provide professional measurements and installation for your home and give 100% guarantee on the product that we recommend is compatible for your home. Should there be an issue with the installation, we will refund the entire amount back to you! Our partner company – Fixwerks is considered as one of the market leaders in the appliance repair industry. Should you need any advice or assistance in the product purchase, we will be in the best position to advice! Moreover, if you are contemplating on repair or replacement, you can engage us for a *free repair quotation to weigh your options!

I need advice for replacement of appliance, how can I get help?

You can write to us at support@shoppewerks.com. We will be able to advise over the phone or have our service team to head down to provide a *free consultation to better advice the type and model of appliance best suited for your home.

 
Do you provide installation / modification services?

Yes! In fact this is our forte. Basic Installation fee will be charged according to the type of appliance, this will be included in our product listing page. Any modification required will be additional and can only be advised after site assessment. Upon purchase of the appliance with installation services, no refund can be provided. Do note that should you decide not to proceed with the additional modification fee upon installation request, a standard charge of $80/- will be applicable.

What if I purchased an item that is not suitable for my cut out size and it does not fit?

Once item sold, no refunds or exchanges are possible. To ensure the compatibility of the item, please check on the required specification listed. If you are unsure, it is always better to get professional measurement and advice! Contact us for a *free consultation.

Are the products genuine and new?

Yes. All products are 100% genuine, direct from the manufacturer. Refurbished/ 2nd hand products will be listed as 2nd hand products in the listing.

Does the product comes with warranty?

Yes. Standard manufacturer warranty is covered for all products purchased from Shoppewerks. All warranty terms and conditions are covered by the original manufacturer unless otherwise stated.